insignia's Privacy Policy
This is the official Privacy Policy of insignia Pty Ltd and it applies to the personal information collected by us.
In this policy, "us", "we" or "our" means insignia Pty Ltd (ABN 65 086 314 025).
It applies to all personal information collected by us, including via www.insignia.com.au and any related insignia website or social media page, and from an individual via any means, including physically or electronically. By visiting or using our website you agree to the collection, storage, usage, and disclosure of your personal information by us in the manner described in this Privacy Policy.
We are committed to ensuring the privacy of personal information provided to the company by customers, employees, vendors, business partners, and other stakeholders. This policy contains information on how and why we collect your personal information, how we may use and disclose that information, and keep it secure. This policy also outlines how to access and correct your personal information and what control you have over our use of that information.
This policy is a public document and has been developed to provide transparency and openness in relation to personal data collection and management. This Privacy Policy is based on the Australian Privacy Principles contained in Schedule 1 in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which amends the Privacy Act 1988.
We may change the terms from time to time so please check our privacy policy regularly online at www.insignia.com.au. Alternatively, you can request a copy by email at marketing@insignia.com.au or phone on 1300 467 446. This privacy policy was last updated in June 2024.
We may collect and hold personal information about you where the information is necessary for us to carry on our business and provide our services. This information is provided by you directly to us, for example when you make a purchase, create an online account, or subscribe to our mailing list. This personal information may include:
- Your full name
- Your contact details including email address, delivery address and phone number
- Your place of work, job title and ABN
- Your contact preferences
- Banking details for processing payments at the time of order.
Your personal information will be collected in accordance with the requirements of the Privacy Act. If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services that you, or they, are seeking.
Financial information that is collected via the website or new account application is used by insignia to invoice you for products and services ordered. This information may be collected at the point of order but is processed using a secure gateway therefore this information is not held.
When you visit our website, our Internet Service Provider automatically records the following information about you:
- Device information, including the operating system, preferred language, unique device identifier and mobile network.
- Location information: if you permit our website to access location services on your mobile device, we may collect the precise location of your device. On desktop computers, the country where you are located is recorded.
- Website usage: we collect information about how you interact with our website, including the page/s you visit, the time spent on each page, the date and time of your visit, and the website you visited immediately prior to ours.
Below are some examples of the situation where we may collect your personal information:
- When you sign-up to our website mailing list;
- Once you contact us, we may keep a record of that correspondence;
- During conversation between you and our representatives;
- Where video surveillance or audio recording might be in use;
- When you place an order with us for goods and services, we need to know who you are and where you are in order to successfully process your transactions;
- When you apply for any form of credit, for us to bill you, properly assess an application for credit and to manage your account;
- When you participate in any offers, promotions, trade shows, or other marketing activities;
- When you apply for employment with us;
- As a consequence of regulatory requirements.
Where possible, we will collect your personal information directly from you by writing, by telephone, in person, through our website, and any other electronic communication channels and take reasonable steps to ensure that the information collected is accurate at the point of collection. We may also collect your information from those authorised to act on your behalf, such as an agent. There may however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances, or where that is not possible, as soon as reasonably practicable after the information has been collected (“post collection notification”).
If you apply for any form of credit from us, we may collect and hold various information about you and your financial position, including credit information or credit eligibility information. Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out below.
When you provide us with personal information about other individuals it is important that you obtain their consent. We rely on you to inform the individual that you have provided us with their information, the purpose for which it may be used and how they can gain access to their information.
The personal information that we collect and hold about you depends on your interaction with us.
Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purpose of:
- Providing you with information about other products and services that we offer that may be of interest to you;
- Providing you with information relevant to your type of business or other area of expertise or interest;
- Administrative and accounting purposes;
- Notification of updated pricing, product information, and our developments and service changes;
- Providing promotional and marketing communication such as special offers and new products;
- Record-keeping after your account has been deactivated or terminated;
- Facilitating our internal business operations, including the fulfillment of any legal requirements;
- Providing you with access to protected areas of our websites;
- Verifying information for accuracy or completeness (including by way of verification with their parties);
- Combining or supplementing your personal information with information we collect from third parties and use it for the purposes set out in this Privacy Policy;
- Analysing our services and customer needs with a view of improving those services.
Generally, we only use or disclose personal information about you for the primary purpose for which it was collected (as set out above).
We will not sell, rent or lease personal information to a third party, except where consent has been obtained. However, personal information may be transferred to our service providers who can support us in delivering our products and service to you. These service providers include but are not limited to employees, contracted agents, delivery companies, mail houses, web hosting organizations and information technology providers, and third party fulfilment contractors.
Currently, the majority of our service providers are located in Australia however, some service providers may be located overseas, primarily in New Zealand, America, and Ukraine. As a result, personal information collected and held by us may be transferred overseas. Please note that Australian law may not apply to some of these entities.
You consent to that disclosure and agree that by giving that consent, APP 8.1 (cross-border disclosure of personal information) no longer applies, and we are not required to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information.
Other circumstances where we may use or disclose your personal information:
- Where you have provided consent for use or disclosure;
- Where required by law or law enforcement and government agencies;
- Where we reasonably believe that the use or disclosure of personal information can prevent or avoid imminent threat to persons health and safety or the public health and safety.
We (or a third-party providing services to us) may use cookies to monitor your purchase behaviour and website behaviour. A cookie is a small text file that may be placed on your computer when your visit our website, enabling us to collect information including but not limited to the date, time, and duration of visits to our website. They also enable functionality on our website and provide behavioural and analytical information to help us continue improving your shopping experience. Cookies do not identify you personally, but they may identify your browser and link back to a database record about you. There are four main types of cookies we use:
- Site functionality cookies – these allow you to navigate our website and use features like ‘Add to Cart’ and ‘Save Item’.
- Site analytics cookies – these allow us to analyse how our customers use our website so that we can continue to improve its functionality and your shopping experience.
- Customer preference cookies – these will remember your preferences so that we can personalize your shopping experience and make it as seamless as possible.
- Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us to measure and analyse the effectiveness of our marketing campaigns.
If you wish to restrict, block or delete existing cookies, you can do so by referring to your web browser's help/reference section. Consequently, your experience of our website might be affected.
If you access our website, we may also collect additional personal information about you in the form of your IP address and domain name.
Our website may contain links to other websites. If you use these links, you will be leaving our website. Consequently, we are not responsible for the privacy compliance of these websites, their content and their usage of your personal information. Please read the privacy policy of these websites and ensure your personal information is secure.
We store your personal information in different ways, including in paper and electronic form. We understand the importance of keeping your personal information secure. We take all reasonable measures to ensure that your personal information is stored safely to protect it against loss, misuse, unauthorized access, modification and/or disclosure. We protect secure data with industry-standard firewall and password protection systems which are only accessible by authorized staff. Even after you cancel or close your account with us, we will retain your information for as long as we reasonably need it for the purposes outlined in this Privacy Policy.
Our service providers and employees who have access to your information have been made aware of the requirements of the Privacy Act and their responsibilities.
In the event of a data breach, we will take all reasonable steps to contain the breach, and where possible will take immediate steps to limit any further access or distribution. If we have reasonable grounds to suspect the data breach is likely to result in serious harm to any affected individuals, we will take reasonable steps to ensure an assessment is completed within 30 days of the breach. If remedial action is successful in making serious harm no longer likely, then no notification or statement will be made. When we are aware of reasonable grounds to believe serious harm is likely, as soon as practicable, we will notify each of the individuals whose data was breached or who are at risk. This notification will contain information regarding the breach and recommendations of the steps the individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.
We take reasonable steps to ensure your personal information is held in a manner that is accurate, complete, relevant and up to date by updating our records whenever true and correct changes to the information are made known to us. You have the right to access your personal information held by us, in accordance with the Privacy Act. If you wish to access or correct your information you can do so by:
- Sending an email to marketing@insignia.com.au
- Contacting the Privacy Officer (contact detail below).
Access to the information will generally be granted within 14 days of the written request received by the Privacy Officer and once the identity of the individual has been verified. We may charge you a reasonable fee for processing the request that is complex or is resource intensive (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
We may send you direct marketing communications and information about our products that we consider to be of interest or value to you. These communications may be sent via telephone, email, or post using the personal information provided by you. We do not send advertising or marketing information unless we have your express or inferred consent in accordance with Australian laws. If you no longer wish to receive these types of communications, you may remove your name from our database either by using the opt-out facilities provided in the marketing communications or by contacting us via the contact details in this Privacy Policy.
If you wish to make a complaint about a breach of the Privacy Act or the Australian Privacy Principles please contact us in writing at: Privacy Officer, PO Box 441 Capalaba DC QLD 4157. Any complaint should include the date, time, and circumstances of the matter, how you believe your privacy has been breached and how you would like your complaint resolved.
We will take reasonable steps to investigate your complaint and attempt to resolve any breaches in accordance with the applicable legislation in a reasonable timeframe. If you are not satisfied with the procedure and outcome, you may request that an independent person investigate your complaint and you may also complain directly to the Office of the Australian Commissioner. To lodge a complaint, visit the 'Complaints' section of the Information Commissioner's website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner's office.
If you have any questions or would like further information regarding our Privacy Policy or the way we handle your personal information, please contact the Privacy Officer at:
Privacy Officer
PO Box 441
Capalaba DC QLD 4157
Email: marketing@insignia.com.au
Phone: 1300 467 446
For more information about privacy in general, you can visit the Australian Privacy Commissioner's website at www.oaic.gov.au
This privacy policy was last updated June 2024.
